Shipping policy

Processing Times All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or public holidays.

Shipping Method We offer one streamlined shipping option to ensure your order arrives safely:

• Tracked & Secure Delivery: 8–15 business days.

All packages are fully tracked. You will receive a shipping confirmation email as soon as your order is dispatched.

Global Fulfillment To ensure you receive the latest in beauty-tech innovation at the best possible value, we partner with specialized fulfillment centers. Your order will be shipped from our global distribution hubs directly to your door.

Tracking Your Order Once your order has shipped, you will receive a confirmation email containing your tracking link. Please allow up to 48 hours for the tracking information to update. If you have any questions regarding the status of your delivery, please contact our team at support@varalab.com.au.

Customs, Duties, and Taxes Queen Tape is not responsible for any customs or import taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

Damages & Lost Packages Vara Lab is not liable for any products damaged or lost during shipping. If your order arrives damaged, please contact us at support@varalab.com.au within 48 hours of delivery so we can evaluate the issue.

If your package is marked as "Delivered" but you have not received it, please contact us immediately so we can assist you in investigating the matter with the carrier.

Returns For information on returns, please refer to our Return Policy.